A case in point is the installation of Device Manager I performed this week on a virtual domain. HiCommand Device Manager 5.1 is supported on VMware (2.5) however I couldn’t get the software to install at all. I tried the previous version which worked fine, so I was confident the Windows 2003 build was OK. HDS pointed me at a new feature I’d not seen before, Data Execution Prevention which is intended to prevent certain types of virus attacks based on buffer overflows. Whilst this solved the problem, it didn’t fill me with a great deal of confidence to think Windows judged HDS’s software as a virus. With DEP enabled, the installation got further but still eventually failed. On HDS’ advice, re-running the installation again worked.
At the forum, HDS presented their SRM roadmap. If it all comes to fruition then I’ll be able to do my provisioning, monitoring and other storage management tasks using my Blackberry whilst sipping Pina Colada’s on a Carribbean beach. Back in the real world, my concern is that if the existing tools don’t even install cleanly, how am I expected to trust a tool which is moving my disks around dynamically in the background?
It’s easy for me to target HDS in this instance but all vendors are equally culpable. I think there’s a need for vendors to “walk before they can run”. Personally, I’d have more trust in a software tool that was 100% reliable than one which offered me lots of new whizzy features. Vendors, get the basics sorted. Get confidence in your tools and build on that. That way I might get to do provisioning from the beach before I’m too old and grey to enjoy it.